Protect people
Stay out of water near electricity and away from ceilings or surfaces that appear unstable. Use 911 for immediate danger.
A calm first response can limit additional water
What to Do When a Plumbing Leak Starts
An active leak creates pressure to act quickly, but the first priority is keeping people away from electrical and structural hazards. You do not need to locate the failed part before calling. Focus on what you can observe safely: where water is visible, how quickly it is moving, and which fixture or plumbing area was in use.
What to notice first
- Water is dripping, spraying, or flowing from a plumbing component
- A cabinet, floor, wall, or ceiling near plumbing is becoming wet
- A fixture leaks whenever it is used
- The source is not visible but moisture is spreading
- Water is near an outlet, wiring, equipment, or other electrical component
- A surface appears swollen, sagging, or otherwise unsafe
Practical next steps
- Keep people and pets out of the affected area
- Avoid standing water and anything electrical near it
- Close the nearest appropriate water shutoff only if it is safe and familiar
- Move belongings only when you can do so without entering a hazard
- Note where water is visible and whether flow changes
- Call or text Midtown for 24/7 leak and plumbing repair
A safer way forward
Slow the water only if safe
Close a known fixture or main water shutoff if you can reach and operate it safely. Do not force a stuck valve or enter an unsafe area.
Call or text for plumbing help
Contact Midtown at (601) 337-5589 with the city, property type, visible location, rate of flow, and any electrical concern.
Homes and businesses
Residential
At home, keep family members and pets away, identify the safest accessible shutoff, and move only nearby belongings that can be reached without crossing water or damaged surfaces.
Commercial
At a business, isolate the affected area from staff and customers, notify the property contact, and include access and operational details when calling Midtown.
Common questions
What if water is close to an outlet or electrical equipment?
Do not enter the water or touch nearby electrical components. Keep others away. If there is fire, smoke, arcing, or immediate danger, leave and call 911. Tell Midtown about the electrical concern when you call.
Should I use the main water shutoff?
Only if you know where it is, know how it operates, and can reach it safely. A nearby fixture shutoff may isolate a smaller problem. Do not force a valve or enter a hazardous area.
Do I need to find the exact source before calling?
No. Describe where water is visible, when it started, what was in use, and whether flow is increasing. Midtown can evaluate the affected plumbing components.
Can I text Midtown during a leak?
Yes, but call when water is moving quickly or conditions are changing. Texting is useful for a concise description and city after people are clear of hazards.
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